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| CSG’s support offerings are diverse and offer cost effective solutions to address our clients' support needs. By combining our support offerings into custom defined customer solutions, CSG is able to reduce the total network maintenance cost to our clients. Depending on specific needs and available in-house expertise, clients can take advantage of our offerings to either supplement existing in-house support or entirely outsource their network support needs. Our Managed Network Solution is at the core of our network support model. This cost effective solution provides our clients with 24/7/365 Network status and up-to-date server patching. The platform also allows our team of technicians to proactively identify imminent hardware, system software, security and communication failures. In addition to the routine daily maintenance by our experts, this service solution not only literally pays for itself but also provides peace-of-mind to our clients. CSG technicians perform most services remotely at a significantly reduced cost and dramatically reduced response times. These efficiencies combine to reduce overall costs and down time because we can proactively address issues before they can significantly impact network system operations. Issues that cannot be addressed remotely cause automatic escalation to our field personnel who can address potential or actual failures on-site. Network support & maintenance offerings:
All our solutions can be combined based on client needs and are provided without the necessity of lengthy contract agreements. |
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| © 2011 CSG Inc. All Rights Reserved | T: 212.819.0122 - E: info@csgny.com | ||||
